Fiscal Harmony Billing Policy (Zimbabwe)

1.1. Billing Cycles: Fiscal Harmony offers the following billing cycles: monthly and annual.

1.2. Default Billing: Upon signup, all clients select their billing cycle.

1.3. Changing Billing Cycles:

1.4. Card on File: For monthly billing cycles, clients are required to maintain a valid debit or credit card on file to ensure timely payment.

1.5. Invoices: Invoices are generated and emailed on the anniversary of the subscription start date.

1.6. Invoice Currency: All invoices must be paid in the currency in which they are issued. To request a change of currency, clients must email [email protected]. Changes become effective in the next billing cycle.

2.1. Payment Terms: Payment is due within 7 days of the invoice issue date.

2.2. Payment Methods: Fiscal Harmony accepts the following methods:

2.3. Late Payments: A late payment fee of 5% is applied to any invoice unpaid after 7 days.

2.4. Suspension of Service: Failure to settle outstanding amounts will result in suspension of integrations until full payment is received.

2.5. Account Activation: Subscriptions are automatically enabled once payment and activation confirmation are received from the revenue authority. Staff members cannot manually override this process. Fiscal Harmony will not accept claims of non-use due to setup delays.

4.1. Fiscal Harmony does not issue credit notes for voluntary cancellations. All sales are final.

4.2. System-generated credit notes are issued solely to clear outstanding debt upon automatic cancellation as described in Section 9.

5.1. Pricing Adjustments: Fiscal Harmony does not offer price adjustments on previous purchases.

5.2. Refunds: Refunds are only granted under exceptional circumstances, such as failure to provide the service as per subscription terms or where a product included in the subscription is demonstrably faulty. All refunds are subject to internal review and approval.

5.3. Notification Period: Requests for adjustments must be submitted within 14 days of the invoice date.

6.1. Automatic Renewal: All subscriptions automatically renew at the end of their billing cycle unless cancelled.

6.2. Cancellation: Clients may only cancel subscriptions through their online client portal, provided no outstanding debt exists.

6.3. No Refunds on Cancellation: Refunds are not issued for unused time remaining after cancellation.

6.4. Suspension vs. Cancellation: Suspension for non-payment does not constitute cancellation. Billing continues until the client explicitly requests cancellation or the account reaches automatic termination.

7.1. Fiscal Harmony will send a billing reminder via email 5 days before subscription expiry.

7.2. A follow-up email will be sent on the expiration date, after which the subscription will be suspended until payment is made.

9.1. If a subscription remains unpaid for three (3) months or more, the system will automatically cancel the subscription.

9.2. Upon automatic cancellation, the system will issue credit notes against the outstanding invoices to clear the debt.

9.3. At the point of the fiscal subscription being cancelled, Fiscal Harmony is required to notify ZIMRA that the integration is inactive.

9.4. Reactivation: To reactivate a subscription after automatic cancellation, the client is required to pay the initial credited amounts (the debt) and pay for one (1) full year of subscription upfront.

10.1. All billing-related disputes must be resolved via email. Clients must send inquiries or discrepancy reports to [email protected].

10.2. Fiscal Harmony does not accept claims of prior verbal or telephonic communication as valid dispute submissions.

11.1. This Billing Policy is subject to change without notice.

11.2. Clients are responsible for ensuring their payment information is current.

11.3. Fiscal Harmony reserves the right to suspend or terminate services for non-payment.

Email: [email protected]

Phone: +263 86 77 010 305

Address: 40 Sandringham Drive, Alexandra Park, Harare