Fiscal Harmony Privacy Policy (Zimbabwe)

1. Introduction

Fiscal Harmony (Private) Limited is committed to protecting the privacy and personal information of its customers, employees, partners, and other stakeholders.

This Privacy Notice explains how we collect, use, disclose, store, transfer, and protect personal information when you:

• Visit our website
• Open a customer account
• Use our products and services, including virtual fiscalization, point-of-sale solutions, billing platforms, and customer support services

This Notice is issued in accordance with the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe.

2. What Is Personal Information?

Personal information means any information relating to an identified or identifiable natural person. This may include, but is not limited to:

• Name, physical address, email address, and telephone number
• National identification numbers or unique identifiers
• Financial, employment, or educational information
• Online identifiers such as IP addresses, location data, and device information
• Any other information that can be used to identify an individual directly or indirectly

3. What Personal Information Do We Collect?

Depending on your interaction with Fiscal Harmony, we may collect the following categories of personal information:

• Contact Information: Name, address, email address, telephone number
• Account Information: Customer account details and login credentials
• Billing Information: Payment-related information processed via secure payment gateways
• Usage and Technical Data: IP address, browser type, device information, and system usage logs

4. How Do We Use Your Personal Information?

We use personal information for the following purposes:

• To provide, operate, and improve our services
• To manage customer accounts and process transactions
• To communicate with you regarding services, updates, and support matters
• To meet legal, regulatory, and contractual obligations
• To protect our systems, users, and business operations

5. Sharing of Personal Information

We may share personal information with the following categories of recipients:

6. Lawful Basis for Processing

We process personal information based on one or more of the following lawful grounds:

• Consent – where you have given clear consent for a specific purpose
• Contractual Necessity – where processing is necessary to perform a contract with you
• Legal Obligation – where processing is required by law
• Legitimate Interests – for legitimate business operations, provided your rights are not overridden
• Vital Interests – where processing is necessary to protect life or safety
• Public Interest – where processing is required for tasks carried out in the public interest

7. Data Security

Fiscal Harmony implements appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, or disclosure.

While we take reasonable steps to safeguard information, no system is completely secure.

8. Your Rights as a Data Subject

You have the following rights under the Cyber and Data Protection Act:

• Right to be informed
• Right of access to your personal information
• Right to correction or rectification of inaccurate data
• Right to deletion (right to be forgotten), subject to legal limitations
• Right to restrict processing
• Right to data portability, where applicable
• Right to object to processing, including for direct marketing
• Right to withdraw consent at any time
• Rights relating to automated decision-making and profiling

9. How to Exercise Your Rights

To exercise any of your rights, please contact us using the details provided in Section 12. We may require verification of identity before processing requests.

We will respond to valid requests within 30 days, in line with the Cyber and Data Protection Act.

10. Cross-Border Transfers

Your personal information may be transferred to and processed in countries outside Zimbabwe. Where this occurs, Fiscal Harmony will ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.

11. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

When no longer required, information is securely deleted, destroyed, or anonymised in line with our Data Retention & Disposal Policy.

12. Contact Details

If you have any questions, concerns, or requests regarding this Privacy Notice or our data protection practices, please contact:

Data Protection Officer
Fiscal Harmony (Private) Limited
Email: [email protected]

If your concern is not satisfactorily addressed, you may lodge a complaint with the Data Protection Authority (POTRAZ) via their official channels.

13. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be published on our website with an updated effective date.